Cleaning Your Lace Before you try washing your lace wig, be sure that all glue or residue has been removed before moving on to this step. Step 1: Gently brush the hair detangling any knots. Try using a comb that is designed for wigs, if not possible try using a wide-tooth comb to brush out knots. Brush hair from ends on up to minimize tugging and shedding. Step 2: Fill in a basin or bowl with cold to lukewarm water and add a bit of shampoo. Gently dump your wig in and out of the water, making sure your hair is all flowing in the same direction avoiding tangles and matting. Step 3: Wash inside of the cap gently removing any residue that may have been missed. Step 4: Allow hair to soak in your solution for 10-15 minutes. Step 5: Apply conditioner not adding conditioner to the lace or root. Leave for 5 minutes and rinse with cold water. Step 6: Pat dry using a clean cloth and let air dry. Step 7: Style
Do Not Use Excessive Heat When styling your Lace wig opt for low to medium temperatures, using high temperatures will cause damage. Also, try using heat protector spray when using heat tools.
Avoid Swimming and Avoid Sleeping Wearing Your Lace Wig While sleeping be sure to wrap up your hair using a silk scarf or bonnet. Also, chlorine and other chemicals in swimming pools can dry out your hair which will cause knots and tangles.
At SuperNova, customer satisfaction is always our top priority. Our dedicated Quality and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. we are here to help! Please feel to contact us if you have any issue with your order!
SuperNova Products Free Shipping
US in-stock orders will be shipped from our New York, US warehouse.
1.Free shipping : Shipping time / 2-5 working days by USPS.
2.Express Shipping ( Value $35 ) :Shipping Time / 1-3 working days.
International Orders Will Be Shipped From China Warehouse
1.Free Shipping Main Shipping Methods: Fedex, DHL, UPS, GES. Time:3-7 Working Days To Arrive With Regular Free Shipping.
how to reach us
You may contact us on our website or by email/ text. The SuperNova Hair team operates seven days a week. 24 hours a day. We always guarantee a response with in 24 hours (Text & Email).Your satisfaction is supernova.com store mission.
Additional Notes about warranty
1.All returns must first be approved by our customer service team, you need request an RMA online. Returned items without RMA will not be accepted.
2.All returns items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
3.Items returned within 30 days since your original order receipt is eligible for a refund. For full refund requests, items must be returned its original state unaltered, unworn, undamaged and with tags attached in original packaging. Please make sure the hair is INTACT and the LACE has NOT been cut. For partial refund requests, contact customer service first, and send the items back after confirmation, Once the returned item is received and inspected with label No Problem, refund will be processed to the previous payment account.
* Please note that free gifts should be returned together with the main products. After the return request is agreed, the package can be shipping back to the address given by the customer service. Please kindly send email with your order number and returned shipping number after package's shipped out. SuperNova undertake all the return shipping fee from the US. For the other countries, taxes&shipping fee generated from returning will be paid by the buyer, the final refund amount will be the order price misused our receiving cost like tax and processing fee,etc.
4.For Artificial reason cause the items damaged, cannot be returned or exchanged, eg:cut the lace, hair has been washed/ dyed/ bleached...
5.You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing return.
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