Taking care of a curly hair wig is an important thing for using wigs. With proper and good care can extend the life span of your wig. As the following, there are some suggestions during using your curly wig.
Washing curly wigs in the right way. When you wash the wig, please use warm water, not too cold or too hot. Put hair shampoo for wig in the water, soak the wig for few minutes. Grasp the hair by your fingers, please don’t twist it, or you will ruin the hair cuticles. Fresh the hair by clean water and absorb the extra water in the hair. Using some hair conditioner to protect the hair.
Apply protector oil on the wig After you wash the hair clean and absorb the extra water by a towel, you can use some protector oil to keep the hair glossy and shiny. The hair leaves the vendor, there isn’t have extra nutrition on the hair. So the hair will be dry, split, and mess gradually. Protector oil can avoid these problems, and add nutrition to the hair.
Dry it in the air. Let the hair dry in the natural air, please don’t use the blow drier which will make the hair dry extremely. If you are hurry, you should use the blow drier, please make sure to set the low temperature, or it will burn the hair.
Put the wig on the stand. Please don’t throw away your wig anywhere when you don’t use it. Put it into the box when you bought, or put it on the stand. It can help you keep the good shape of your wig. If you find the curls loose, you can use your finger curl it or use some bendy rollers.
At SuperNova, customer satisfaction is always our top priority. Our dedicated Quality and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. we are here to help! Please feel to contact us if you have any issue with your order!
SuperNova Products Free Shipping
US in-stock orders will be shipped from our New York, US warehouse.
1.Free shipping : Shipping time / 2-5 working days by USPS.
2.Express Shipping ( Value $35 ) :Shipping Time / 1-3 working days.
International Orders Will Be Shipped From China Warehouse
1.Free Shipping Main Shipping Methods: Fedex, DHL, UPS, GES. Time:3-7 Working Days To Arrive With Regular Free Shipping.
how to reach us
You may contact us on our website or by email/ text. The SuperNova Hair team operates seven days a week. 24 hours a day. We always guarantee a response with in 24 hours (Text & Email).Your satisfaction is supernova.com store mission.
Additional Notes about warranty
1.All returns must first be approved by our customer service team, you need request an RMA online. Returned items without RMA will not be accepted.
2.All returns items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
3.Items returned within 30 days since your original order receipt is eligible for a refund. For full refund requests, items must be returned its original state unaltered, unworn, undamaged and with tags attached in original packaging. Please make sure the hair is INTACT and the LACE has NOT been cut. For partial refund requests, contact customer service first, and send the items back after confirmation, Once the returned item is received and inspected with label No Problem, refund will be processed to the previous payment account.
* Please note that free gifts should be returned together with the main products. After the return request is agreed, the package can be shipping back to the address given by the customer service. Please kindly send email with your order number and returned shipping number after package's shipped out. SuperNova undertake all the return shipping fee from the US. For the other countries, taxes&shipping fee generated from returning will be paid by the buyer, the final refund amount will be the order price misused our receiving cost like tax and processing fee,etc.
4.For Artificial reason cause the items damaged, cannot be returned or exchanged, eg:cut the lace, hair has been washed/ dyed/ bleached...
5.You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing return.
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